Complaints procedure

If you have a complaint, we will do everything we can to find a solution together

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Complaints procedure

Essential Aesthetics works hard to keep our patients satisfied. The first step in this process is a good consultation, in which expectations are discussed and adjusted if necessary.
It can however happen that you are still not satisfied. We thoroughly regret it of course but also see it as an opportunity to improve our service, which is why we welcome feedback and are eager to hear if there is anything that needs improving.

If you have a complaint, we will do everything we can to find a solution together using the following steps:

  • E-mail us with your complaint and possibly pictures, so that we can discuss them with the treating physician.
  • Make an appointment with your attending physician to discuss your complaint and come to a solution.
  • If you are still unable to resolve your complaint, it is possible to submit a written complaint which will be dealt with by an objective complaints coordinator, who will review your complaint and inform you about your possibilities (e.g. insurance).

Whatever your complaint, we will take it seriously and endeavour to help you as best we can!

Send your complaint to: contact@essentialaesthetics.nl Essential Aesthetics will respond to your complaint as soon as possible.