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Quality report

Introduction

Essential Aesthetics is a leading independent clinic located in a beautiful monumental building in The Hague. The clinic originated from a passion for quality, care and beauty with the mission: the best investment you can make is one in yourself. Essential Aesthetics offers a wide range of cosmetic and plastic treatments / interventions in a luxurious, relaxing environment. Working with the best products and working with international doctors guarantees high quality and knowledge of the latest treatment methods. The clinic works in a personal way and looks for the best way to enhance and accentuate the natural beauty of our clients. Translated with www.DeepL.com/Translator (free version)

Mission and policy

In the coming years Essential Aesthetics aims to be the number one centre for excellent aesthetic surgery and anti-aging treatments. Together with a team of doctors, assistants and a quality manager, we will work day in and day out to provide excellent quality service not only today, but also tomorrow.

We do this by really connecting with our patients, by paying attention and sending the one message that the patient needs after surgery. But also by raising our quality management to a higher level every day.

In line with the vision described above, Essential Aesthetics works in accordance with the applicable laws and regulations that apply to our clinic. In addition, the requirements of the Health Care and Youth Inspectorate (IGJ) will be met at all times.

Employees and therapists

At Essential Aesthetics we find knowledge and skills very important. All doctors and employees working within Essential Aesthetics follow refresher courses in their field in order to comply with their specialist registration and to keep their knowledge and expertise up to date. In addition, the employees take an annual BHV course.

 

Results over 2019

 

Complication registration 2019

 There are 0 complications registered with Essential Aesthetics in 2020. 

Complaints 2019

Four complaints were reported in 2019. These were all complaints that were dealt with easily and within the clinic to the satisfaction of both parties. These did not lead to a settlement with the independent complaints officer DOKh. 

 

Patient and client satisfaction

At the end of treatment at EA Clinics, patients receive an automatic message to post a review on Clinical Experiences. In 2019, clients rated us an average of 8.9! In 2020, this method will also be used and will be expanded to include PREM questionnaires to measure client experiences even better.

Quality, policy and safety

 

Quality management system

The quality system functions satisfactorily and is part of the primary process, the provision of patient care. Risks are discussed, points for improvement from incident reports and audits are tackled and evaluated in a structured way. The cycle of improvement is completed and monitored by management and quality teams.

Essential Aesthetics has been ISO 9001 certified since 2019. Certification means that an external, independent party determines whether the organisation's quality management system meets all standard requirements. The certification is tested annually by means of an external audit. This audit will take place in 2020 in August.  

Intern audits

Internal audits are carried out annually to test the process internally and to ensure the quality of the clinic.

We carried out the following audits in 2019:

  • Hygienic working and medication policy
  • Appointment, first consultation and treatment

The following internal audits are planned for 2020 

  • Process aftercare, general medical process, quality and P&O
  • Monthly hygienic round

Extern audits

A number of external audits are carried out each year. The following external audits will be carried out in 2020:

- Hygiene audit

- Audit pharmacist

– ISO 9001:2015 audit

Quality safety system

Good care is safe care. In addition to high quality, we also want to provide safe care. With our safety management system (abbreviated to VMS), we monitor and control our processes regarding the safety of patients and employees. The core of a VMS is the identification of risks and the analysis and prevention of incidents. The VMS is aimed at identifying risks to the

to control the patient and prevent damage to the patient. In order to strive for continuous and lasting improvement, we work with an improvement cycle.

Safe Incident Reporting (SIR)

 Safe Incident Reporting (VIM) is an important part of the Safety Management System. The Veilig Incident Melden (Safe Incident Reporting) is intended to gain insight into the causes of undesirable events (risks) in the care and treatment process across the organisation and at the location level. Organisational or system problems are central to this. By analysing incidents and near misses, it is possible to gain insight into the risks, detect underlying causes and remove them by implementing improvement actions. In this way, patient care is made safer. If it concerns a calamity, the calamity is reported to the Health Care Inspectorate in accordance with our calamity procedure. 

Law & regulations

The clinic complies with all relevant laws and regulations. The most important laws and regulations are listed below:

  • The Admission of Care Institutions Act (WTZi);
  • The Individual Healthcare Professions Act (Wet BIG);
  • The Medical Treatment Agreement Act (WGBO);
  • The Quality, Complaints and Disputes for Care Act (Wkkgz);
  • The Law on Medical Devices;
  • Medical Devices Decree (BMH);
  • Decree on sterilised medical devices in hospitals (BGMH);
  • Covenant on the Safe Application of Medical Technology in Specialist Medical Care (NFU, NVZ and Rehabilitation Netherlands);
  • the Guideline Responsibility of medical specialists for the maintenance and management of medical equipment (OM)
  • Circumstances (minor) surgical and invasive procedures (WIP);
  • Directive on particularly resistant micro-organisms (WIP);
  • Richtlijn Methicillin Resistant Staphylococcus Aureus (WIP);
  • Personal hygiene employee (WIP);
  • Relevant WIP guidelines (WIP)
  • Handbook on assigning responsibility for cooperation in healthcare (KNMG, V&VN, KNOV, KNGF, KNMP, NIP, NVZ, NFU, GGZ Nederland and NPCF);
  • Medicines Law;
  • Safety Management System (VMS);
  • Guideline VTGM (NVZA, V&VN and WIP);
  • National directive on the prevention of iatrogenic hepatitis B;
  • Working Conditions Law
  • Cosmetic care quality framework

Developments in 2020

Within Essential Aesthetics we want to continuously develop and improve ourselves. There are a number of things that Essential Aesthetics wants to achieve by 2020:

Opening of a shop with food supplements and skin care products in the clinic

Essential Aesthetics wants to provide the total package and therefore pay more attention to nutritional supplements. In 2020, a shop will be created in the clinic, where clients can get explanations and advice about supplements and skin care products. Passers-by will also be able to walk into the shop without an appointment.

Moving to another building in The Hague

Esential Aesthetics wants to move to another monumental building in The Hague. This building must be fully in line with the vision of Essential Aesthetics in all respects. In addition, there must be sufficient space to carry out the various treatments.

Become a leading clinic in the field of aesthetic surgery and anti-aging treatments in the expat market.

Introduction

Essential Aesthetics is a leading independent clinic located in a beautiful monumental building in The Hague. The clinic originated from a passion for quality, care and beauty with the mission: the best investment you can make is one in yourself. Essential Aesthetics offers a wide range of cosmetic and plastic treatments / interventions in a luxurious, relaxing environment. Working with the best products and working with international doctors guarantees high quality and knowledge of the latest treatment methods. The clinic works in a personal way and looks for the best way to enhance and accentuate the natural beauty of our clients. Translated with www.DeepL.com/Translator (free version)

Mission and policy

In the coming years Essential Aesthetics aims to be the number one centre for excellent aesthetic surgery and anti-aging treatments. Together with a team of doctors, assistants and a quality manager, we will work day in and day out to provide excellent quality service not only today, but also tomorrow.

We do this by really connecting with our patients, by paying attention and sending the one message that the patient needs after surgery. But also by raising our quality management to a higher level every day.

In line with the vision described above, Essential Aesthetics works in accordance with the applicable laws and regulations that apply to our clinic. In addition, the requirements of the Health Care and Youth Inspectorate (IGJ) will be met at all times.

Employees and therapists

At Essential Aesthetics we find knowledge and skills very important. All doctors and employees working within Essential Aesthetics follow refresher courses in their field in order to comply with their specialist registration and to keep their knowledge and expertise up to date. In addition, the employees take an annual BHV course.

Results over 2019

 

Complication registration 2019

 There are 0 complications registered with Essential Aesthetics in 2020. 

Complaints 2019

Four complaints were reported in 2019. These were all complaints that were dealt with easily and within the clinic to the satisfaction of both parties. These did not lead to a settlement with the independent complaints officer DOKh. 

 

Patient and client satisfaction

At the end of treatment at EA Clinics, patients receive an automatic message to post a review on Clinical Experiences. In 2019, clients rated us an average of 8.9! In 2020, this method will also be used and will be expanded to include PREM questionnaires to measure client experiences even better.

Quality, policy and safety

 

Quality management system

The quality system functions satisfactorily and is part of the primary process, the provision of patient care. Risks are discussed, points for improvement from incident reports and audits are tackled and evaluated in a structured way. The cycle of improvement is completed and monitored by management and quality teams.

Essential Aesthetics has been ISO 9001 certified since 2019. Certification means that an external, independent party determines whether the organisation's quality management system meets all standard requirements. The certification is tested annually by means of an external audit. This audit will take place in 2020 in August.  

Intern audits

Internal audits are carried out annually to test the process internally and to ensure the quality of the clinic.

We carried out the following audits in 2019:

  • Hygienic working and medication policy
  • Appointment, first consultation and treatment

The following internal audits are planned for 2020 

  • Process aftercare, general medical process, quality and P&O
  • Monthly hygienic round

Extern audits

A number of external audits are carried out each year. The following external audits will be carried out in 2020:

- Hygiene audit

- Audit pharmacist

– ISO 9001:2015 audit

Quality safety system

Good care is safe care. In addition to high quality, we also want to provide safe care. With our safety management system (abbreviated to VMS), we monitor and control our processes regarding the safety of patients and employees. The core of a VMS is the identification of risks and the analysis and prevention of incidents. The VMS is aimed at identifying risks to the

to control the patient and prevent damage to the patient. In order to strive for continuous and lasting improvement, we work with an improvement cycle.

Safe Incident Reporting (SIR)

 Safe Incident Reporting (VIM) is an important part of the Safety Management System. The Veilig Incident Melden (Safe Incident Reporting) is intended to gain insight into the causes of undesirable events (risks) in the care and treatment process across the organisation and at the location level. Organisational or system problems are central to this. By analysing incidents and near misses, it is possible to gain insight into the risks, detect underlying causes and remove them by implementing improvement actions. In this way, patient care is made safer. If it concerns a calamity, the calamity is reported to the Health Care Inspectorate in accordance with our calamity procedure. 

Law & regulations

The clinic complies with all relevant laws and regulations. The most important laws and regulations are listed below:

  • The Admission of Care Institutions Act (WTZi);
  • The Individual Healthcare Professions Act (Wet BIG);
  • The Medical Treatment Agreement Act (WGBO);
  • The Quality, Complaints and Disputes for Care Act (Wkkgz);
  • The Law on Medical Devices;
  • Medical Devices Decree (BMH);
  • Decree on sterilised medical devices in hospitals (BGMH);
  • Covenant on the Safe Application of Medical Technology in Specialist Medical Care (NFU, NVZ and Rehabilitation Netherlands);
  • the Guideline Responsibility of medical specialists for the maintenance and management of medical equipment (OM)
  • Circumstances (minor) surgical and invasive procedures (WIP);
  • Directive on particularly resistant micro-organisms (WIP);
  • Richtlijn Methicillin Resistant Staphylococcus Aureus (WIP);
  • Personal hygiene employee (WIP);
  • Relevant WIP guidelines (WIP)
  • Handbook on assigning responsibility for cooperation in healthcare (KNMG, V&VN, KNOV, KNGF, KNMP, NIP, NVZ, NFU, GGZ Nederland and NPCF);
  • Medicines Law;
  • Safety Management System (VMS);
  • Guideline VTGM (NVZA, V&VN and WIP);
  • National directive on the prevention of iatrogenic hepatitis B;
  • Working Conditions Law
  • Cosmetic care quality framework

Developments in 2020

Within Essential Aesthetics we want to continuously develop and improve ourselves. There are a number of things that Essential Aesthetics wants to achieve by 2020:

Opening of a shop with food supplements and skin care products in the clinic

Essential Aesthetics wants to provide the total package and therefore pay more attention to nutritional supplements. In 2020, a shop will be created in the clinic, where clients can get explanations and advice about supplements and skin care products. Passers-by will also be able to walk into the shop without an appointment.

Moving to another building in The Hague

Esential Aesthetics wants to move to another monumental building in The Hague. This building must be fully in line with the vision of Essential Aesthetics in all respects. In addition, there must be sufficient space to carry out the various treatments.

Become a leading clinic in the field of aesthetic surgery and anti-aging treatments in the expat market.

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